YOUR VISIT

We take cash and accept most credit and debit cards (not American Express).

Some shows have a concessionary ticket price. We are happy to offer these special prices to under 16s, full-time students, those who receive disability related allowances, Jobseekers Allowance and senior citizens.

Sorry but we cannot reserve tickets. We also cannot offer refunds unless an event is sold out and the tickets can be sold on to another customer.

Are you offering refunds if I feel unwell or am unable to travel?
Tickets are not refundable, unless a performance is cancelled or postponed.

What happens if I feel unwell when attending an event?
If you feel unwell with Coronavirus symptoms (see the NHS website for information), you should leave the venue, and follow the current government advice.

If you have a large group we may be able to offer you discount. Get in touch with us and we will see what we can do. Please note this is not available on all events.

Many children’s shows, including the panto, have a special discount for families. We describe a family group as 2 adults and 2 children or 1 adult and 3 children. If you are booking online please add 4 standard tickets to your basket, at the next stage change 2 of them to under 12s. Do this however your group is made up.

The ticket price for most events includes a £1.00 booking fee. This fee is ring-fenced to specifically help offset HAC’s administrative and running costs.